Refund policy

Our 30-day guarantee

We want you and your pup to love your Kangapup. If you're not happy with your order, contact us within 30 days of delivery and we'll make it right with an exchange or a refund.

How to start a return or exchange

1. Contact us through our contact page with your order number and the reason for your return.
2. We'll reply with return instructions. Please don't send anything back before you've heard from us.
3. Once your return has arrived and been checked, we'll refund your original payment method or send out your exchange.

Conditions

• Items must be unworn, unwashed and in their original condition.
• Return shipping is paid by the customer, unless the item arrived damaged, faulty or incorrect.
• Original shipping charges are not refunded, unless the item arrived damaged, faulty or incorrect, or the law in your country says otherwise.

Damaged, faulty or incorrect items

If something is wrong with your order, send us a photo within 30 days of delivery. We'll send a replacement or give you a full refund, at no extra cost to you.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take up to 10 business days for the money to appear.

Your legal rights

Nothing in this policy affects your statutory rights. If you're in the UK or EU, you also have a legal right to cancel your order within 14 days of receiving it.